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Online support center :: General
  1. How long will I receive my product after the purchase?
  2. How can I upgrade my product to the latest version?
  3. Will I be charged for upgrade?
  4. The software shows "invalid license code" to me after I upgrade my product to the latest version. Why?
  5. How can I get a new code when the latest version rejected my license code?


1. How long will I receive my product after the purchase?

Usually, the automatic order process system needs about 10 minutes to process your order. Please contact our registration partner to query if you haven't be contacted via email after 10 minutes. You can also click here to contact our sales assistant.

2. How can I upgrade my product to the latest version?

You can download the latest version of our products from this website freely.

3. Will I be charged for upgrade?

No, all upgrades of our products are free;

4. The software shows "invalid license code" to me after I upgrade my product to the latest version. Why?

For some reasons, maybe we would use different registration algorithms in different versions of our products. Please click here to get your new code for the latest version.

5. How can I get a new code when the latest version rejected my license code?

If you are registered user of our products, please click here to get your new code for the latest version.



Sales & Service Inquiry

If you have any questions and concerns, please fill in the form below and we'll get back to you as soon as possible.

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